Q: Account Uses
Can I use my account for commercial purposes, or sites that contain adult content?
A: Yes you can host sites that are going to make you money! As far as site containing adult content, as long as the contents are legal (no models under 18 years of age etc...) then yes they are alowed.
Please see out terms and conditions for full account usage conditions.
Q: Payment by cheque
I want to pay by cheque. Who is it payable to and what is your address?
A: Cheques should be made payable to "DV8 Media (UK) LTD".
The address to be sent to is as follows:
DV8 Media (UK) LTD,
Unit 20 HQ,
237 Union Street,
Plymouth,
PL1 3HQ
Q: Using an existing domain name
I registered my domain with another provider. Can I use this domain with your hosting space?
A: Yes. All that you need to do is change your domain names nameservers to:
ns1.dv8hosting.com - 83.245.63.254
ns2.dv8hosting.com - 89.238.131.254
ns3.dv8hosting.com - 89.238.132.254
ns4.dv8hosting.com - 70.87.171.148
You can do this by going to your domain registrars and login in to your control panel.
Q: Your operating system
Can I host sites made on a Mac or Linux system on your web hosting packages?
A: Yes you can! It doesn't matter what platform you produce your web site on because it will still be the same types of files (e.g. html, php, asp.net etc...).
Q: FTP Server Information
What is my FTP server?
A: Your FTP server is as follows:
ftp.yourdomain.com
IP Address (if needed): 83.245.63.132
Q: Setup Fees
Do you charge any setup fees?
A: No we don't charge ANY setup fees at all. We will even upload your website for FREE* as well!
* does not include troubleshooting (e.g. if you site is database driven and it won't work after we've uploaded all the files)
Q: MsSQL Server Information
A script/program that I am using is having problems connecting to the MsSQL database that I created, what is the MsSQL server information?
A: To find out your MsSQL connection information please login to your Helm control panel and then go to Database Manager and then click on the database you want information about.
If your script/program is running on our servers please made sure you only enter the server name (e.g. HYDROGEN) in your connection string and not the external server address (e.g. mssql2000.hydrogen.lon.periodicnetwork.com). If you enter the external server address then your script will not work.
Q: MySQL Server Information
A script/program that I am using is having problems connecting to the MySQL database that I created, what is the MySQL server information?
A: To find out your MySQL connection information please login to your Helm control panel and then go to Database Manager and then click on the database you want information about.
If your script/program is running on our servers please made sure you only enter the server name (e.g. HYDROGEN) in your connection string and not the external server address (e.g. mssql2000.hydrogen.lon.periodicnetwork.com). If you enter the external server address then your script will not work.
Q: A beginners guide to search engine success
What are the best methods to improve my web site's listing on search engines?
A: If you know of any tried and tested methods, please feel free to contact me to have them added. For now here's a few points to get you started. Remember while employing these methods will help you, it does not guarantee you a #1 listing. Perseverence is the key!
1) Before you begin pick 3-5 central keywords you want to rank for. Try not to pick anything to specific, as you'll be facing a lot of competition.
2) Invite people to link to your website, using those three keywords in the anchor text. In our case, we asked people to link to our site saying "asp website hosting". Google loves it! NB, make sure the sites that link to you are listed themselves on google. You can check this by typing the address into google. If they aren't listed, they won't come up, and they're no good.
3) Put your keywords in your title tags, and put them first- they are more important even than the website name.
4) Make sure your keywords are mentioned a plenty in your actual text on the first page of the website. Keyword rich text is a big point for google. Check your keyword density, and makes sure it's over at least 1%. If you can get up to 5% then you're onto something.
5) Never, ever use frames- search engines find it very hard to crawl (read your website content) past frames. They may be useful in certain situations, but they won't help you rank high.
6) Never ever use yoursite/index.php?pg=about - or anything with php or asp code in. While the search engines can sometimes read it- they won't thank you or rank you for it.
7) Despite what advice you may get, don't use 'doorways' / 'hidden text' and other dubious methods. If you aren't careful, your website will end up getting blacklisted by the search engines.
8) List yourself on Dmoz. The other search engines will actually find your site from it. Google also ranks its as a big plus if you are on there.
9) Optimise your alt tags in your site images. Put your three keywords in there, in a RELEVANT sentance. I.e. don't spam them in, put something like "Meat Pies from Joe's Pie Shop".
Q: Account Setup Time
How long does it take to setup my account?
A: If you order your hosting account online then it will normally be activated within an hour, but it can take up to 24 hours.
Q: Our Server's Location
Where are your servers located?
A: Our servers are located in the prestigious Redbus London Interhouse "Meridian Gate", this multi-million pound facility is seismically designed to include the latest gas-based fire protection systems, specialised heat and smoke sensors, raised flooring, scalable power for future expansion, 24x7 technical support 365 days a year and unmatched levels of security.
This means that you and your clients will get the benefits of faster access times and improved search engine positions. If your web site is hosted on a server located in the US then it wont be listed very highly, or at all on a UK server such as google.co.uk.
Unlike other UK hosting companies we haven't got servers located in large, over-crowded datacentres in the US.
Q: Account Cancellation
How do I cancel my account?
A: Please send us an email or open a support ticket with your username and password. We will then cancel your account. We might email back before cancelling the account to confirm.
Q: Allocated Disk Space
What happens if I go over my allocated disk space?
A: When you go over your monthly disk space allowance you will get an automated email from our server. Please contact us to buy somemore disk space. You're website and email won't be taken offline unless you go over your allowance regularly and don't do anything about it.
Q: Allocated Monthly Bandwidth
What happens if I go over my allocated monthly bandwidth?
A: When you go over your monthly badnwidth allowance you will get an automated email from our server. Please contact us to buy somemore bandwidth. You're website and email won't be taken offline unless you go over your allowance regularly and don't do anything about it.
Q: CGI/Perl scripts
Why doesn't my CGI/Perl scripts work?
A: Unfortunately because our servers are Windows based we don't support CGI/Perl scripts.
Q: Web Site Statistics
Where are my website statistics located?
A: You can access your web site statistics by going to stats.yourdomain.com.
You have to turn on the statistics monitoring software first by going to the statistics section (in your helm control panel).
Q: Webmail
Can I send and receive email over the web?
A: Yes you can! To access your web mail account just add webmail to the front of your domain instead of www.
Example: http://webmail.mydomain.com
Q: Name Servers
What are your name servers?
A: Our name servers are:
ns1.dv8hosting.com - 83.245.63.254
ns2.dv8hosting.com - 89.238.131.254
ns3.dv8hosting.com - 89.238.132.254
ns4.dv8hosting.com - 70.87.171.148
Q: Pop3 & SMTP Mail Servers
What are my Pop3 & SMTP Mail Servers?
A: You Pop3 & SMTP Mail Servers are:
Pop3: mail.yourdomain.com
SMTP: mail.yourdomain.com
To find out the IP address of your mail server please login to your Helm control panel, go to mail accounts section and then click on an email address.